Refund & Dispute Policy

Last updated: October 21, 2025

This Refund & Dispute Policy explains how refunds and disputes are managed on our digital account marketplace platform. Please read it carefully before making any transaction.

1. Platform Role

Our platform acts only as an intermediary that connects buyers and sellers of digital accounts such as gaming IDs, social media pages, and content channels. We do not sell our own accounts and are not directly involved in user-to-user negotiations or deliveries.

2. Refund Eligibility

Refunds are considered only in limited cases where:

• The purchased account or item was not delivered by the seller.
• The delivered account credentials were incorrect, invalid, or non-functional at the time of delivery.
• Payment was charged but the transaction was not successfully processed due to a system error.

To qualify for a refund, buyers must submit a valid claim with all necessary evidence (screenshots, transaction IDs, communication proof, etc.) within 7-10 days of the transaction date.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Buyer changes their mind after purchase.
• The account was successfully transferred and later recovered or restricted by its previous owner or third-party platform.
• Unauthorized access or misuse by the buyer after delivery.
• Violation of third-party platform terms (e.g., Facebook, Instagram, YouTube, Steam, etc.).
• Transactions completed outside our official platform or without proof.

4. Dispute Process

If a buyer or seller believes a transaction was unfair or fraudulent, they may open a dispute through our support system.

1. Step 1: Contact support via support@sellsify.net with order details.
2. Step 2: Provide evidence of the issue (screenshots, payment proof, etc.).
3. Step 3: Our team will review the claim and communicate with both parties.
4. Step 4: A decision will be made within 5–10 business days based on provided evidence.

Our decision will be final and based on the balance of proof available. In verified cases of fraud, the buyer may receive a partial or full refund depending on the case.

5. Chargebacks

Unauthorized chargebacks or payment reversals without proper dispute filing may result in suspension or permanent ban from our platform. We encourage users to resolve issues through our dispute process before contacting their bank or payment provider.

6. Seller Responsibilities

• Sellers must ensure that listed accounts are valid and ready for transfer.
• Once an account is sold, the seller must not attempt to recover or reuse it.
• Failure to comply may result in account suspension and refund enforcement.

7. Platform Rights

We reserve the right to hold payments temporarily during dispute investigations and to determine eligibility for refunds based on fair and verified evidence.